Oaks Brisbane Aurora Suites

First of all, I would like to thank the front desk staff for being very friendly. They are very nice. The room is large and the living room is great, but the hygiene needs to be improved. First, when we opened the refrigerator, there was a small bottle of milk inside, which we thought was provided by the hotel, but when we wanted to use it, we found that it had already been opened and used. In addition, when we were dining on the balcony, we suddenly found that there were many ants coming from I got out of the table and looked carefully and there were small ants in the living room. In addition, when we used the dishwasher, we found it difficult to wash it clean, so we washed it by hand, but there was no dishwashing liquid or sponges or other tools provided.

This hotel resides in an apartment complex, therefore you presided with residents. The room was very spacious with a living room space with couch and TV. This had a walkout patio with a lovely view of the city and cathedral. You could also just see the harbor. There was a full kitchen (the room obviously looked like a former apartment). It was stocked with dishes and utensils. You could also order groceries. Small washer and dryer available. Bathroom was pretty small, very basic. Clean, but could use some touch up and/or updating. AC worked great. Large bed, which was fairly comfortable. You could also reach the patio that had wire table with a few chairs. Able to get some morning sun. Nice large glass doors in both the living room and bedroom. My biggest issue with the bedroom is finding a plug there were small side tables with lamps, but you had to move the table to get to the plug near the back of the bed. A bit awkward. There was another across the room, but high enough that a shorter cord couldn't reach. They should have made it a bit more accessible. Liked that near the waterfront. Coffee shop and 7-eleven in the bottom of building for small quick items. Grocery store nearby. Pros: plenty of space, nice patio, near wharf walk, conveniences downstairs, kitchen and laundry. Cons: little dated, small bathroom, not soundproof, share with residents who live there 8.5/10

Beautiful clean comfortable room with spectacular views. Great location close to bars restaurants and transport The reception staff where extremely friendly and helpful We had a fabulous stay

If you like strict, heaps of rules and old, falling apart rooms with a pool that actually dyed our swimmers from chlorine with security everywhere at lobby and pool area to make sure no one has fun! We’re here celebrating my sisters bachelorette wkd and already we’re regretful at our choice of staying here and quite disappointed overall.

Booked Oaks Aurora in a 2br Executive high level apartment. Upon arrival its quite confusing with the lift system with parking and getting to reception and your floor. Reception staff were helpful. The room was dirty, had multiple areas of damage and dated furnishings. The spa was out of order and there were multiple people on arrival trying to access floors without key fobs carrying obvious coolers of alcohol. Generally quiet, view was beautiful and balcony was spacious. In its current state this hotel does not meet 4.5 star as advertised. We would have preferred to change rooms but we were told the hotel was fully booked. It was too late to change hotels so we had to stick it out. Beds are firm and not comfortable. Shower is a bath shower with no grip handles to enter or exit which is a slip hazard. Water pressure was ok and takes some time to heat up to luke warm. The compendium is a QR code which only shows hotel policy and reads as though they have had problems with party goers in the hotel. As tourists it would have been helpful to have access to local information for our stay. Unfortunately, at this stage we would not stay again and likely not to choose the Oaks brand due to poor experience. The hotel did follow up after our emailed feedback and we were able to resolve the above.