Mantra Wollongong

TERRIBLE STAY. I have stayed in Mantra Apartments before in NSW and Brisbane so my expectations of this Mantra in Wollongong was to be high and fair. The reception area smells and looks beautiful but the room I had paid for ( Superior Apartment ) wasn’t superior. I would actually love to know what their version of superior is because the room we had received was disgusting. The apartment was covered in thick dust. Walls throughout were dirty, huge hole in the lounge which appeared to be a rough patch job and the bathroom wasn’t that crash hot either. Prior to arrival I was asked if I required a king bed or two singles, I had asked for a king which wasn’t a problem. When we arrived we saw it was two singles pushed together. During my stay I did see a lot of housekeeping staff so it amazes me how the room was that filthy. You can literally hear everything going on in the hotel morning and night. The lift was also dodgy and had broken down one day. The first 2 nights there was heavy rains non stop, we had noticed that the carpet in the lounge room by the window ( the window was shut tight) was soaked. We are so disappointed, For a 4 night stay for $1100 I expected a clean apartment. Except all we received was severe hay fever that we couldn’t escape from. We also received 1 roll of toilet paper lol. I couldn’t even ring down to reception because of their short reception hours and went out to purchase my own. If you need/want a car space it’s an additional $15 per night which is ridiculous considering the price you pay to stay there. I highly recommend looking elsewhere if you want to stay in Wollongong.

Layout of this place was good, but the place was not clean, dishes were dirty when we got there, place smelt like sewage. There were constant pipe noises, couldn't sleep much, only had 3-4 hours of sleep per night. TV wouldn't even work properly. Paid $323 per night. For these conditions, its not worth it. We had to even take our own rubbish our selves. Room service wouldn't even answer. I would Never come here back here again. I want a refund.

The reception was unattended for 10 minutes. So we waited. Wi-Fi was erratic.Didn’t work most of the time. The coffee table was filthy. My wife had to clean it. Curtains were falling down and ripped. Beds squeaked . Windows had cobwebs The unit was large and not all bad. Needs some maintenance . Rust marks on the window frames. Parking was good at $15 a night. Access directly to the lobby ( good for disabled).

The room was equipped with a kitchen including a dishwasher, toaster and fridge. There was also laundry facilities in the room which included a washer and dryer. The room however was a bit run down and required a refurbishment. The air conditioner was not very powerful and needed to be of greater capacity. Underground parking is $15 per night.

My family & I stayed at the Mantra in Wollongong for 8 nights on a holiday. The apartment was spacious inside & also had a large balcony with a lovely view. We appreciated the fact that there was a washing machine & a dryer. The only thing I didn't like was the double bed mattress. It was very uncomfortable. I was waking up with a sore back & hips. I eventually decided to lay on top with a blanket over me. It was better when I did this. The room could do with a face lift in terms of paint. Overall, we had a great time & Will be back.