Mantra in the Village Port Douglas

A friend suggested to us that it's best to stay in the main centre of Port Douglas. The Homeland Minister for Finance and Fun (wife) booked this place on that advice. It was the perfect spot. We could get downstairs to the cafe in minutes. We could have got there in less than a minute if our unit was closer to the lift! The unit we had (32) was perfect. Two spacious bedrooms, each with their own ensuite and balcony. Kitchen and living room was just enough for this family of 4. I can't fault the place. Some of the overviews of reviews talk about cleanliness...well, i guess we could have kept the unit cleaner. Some said the bathrooms were dated...I was the only dated thing in our bathroom. This is the perfect location. I know there are lots of others, but we are all happy that we stayed here.

We booked the 1 bedroom spa apartment and we really enjoyed our stay. The room was super spacious and the location was amazing, right on the main street close to the beach/shops/restaurants. The hotel is a bit dated and could use some more attention in certain details but overall really nice stay and worth the price.

We didn't book this place ourselves, it was part of a package supplied by Discover Australia Holidays. It was advertised as 4*. When we arrived it was clear that was not the case. It is a totally unsupported self catering apartment. There is no housekeeping service, no linen change throughout our 5 night stay. Limited towel supply, and no face washer. The only furniture in the room is the bed and small kitchenette. There are only 2 coathangers . The bath has no safrty handles on the wall, and the toilet has no door Today our electronic key cards failed and yesterday a light blew in the bathroom, tripping the light circuit. Today we are waiting for an electrician, as the light connection is faulty.

Nobody on reception outside 10-4. Found it very hard to check in while getting absolutely plastered by the rain. Nobody answered the phone for ages which we needed to get the code to get our key. Room is okay. Comfy bed. Pool looks nice but Mantra Heritage across the road looks to have much better facilities. I think they have same issues with reception though.

In a fantastic location, but a very disappointing stay for the price. I actually got to sample two rooms during my stay 19 & 22. I also saw room 20. The first room was so noisy at night with birds in trees directly outside the balcony doors, sleep was impossible. I asked to be moved and with a bit of maneuvering they made this happen. The second room had almost no natural light, but at least I could sleep. This Mantra location is in dire need of refurbishment. It's dated, smells musty & the rooms are inconsistently appointed and furnished, some rooms have good furniture, decent tv's, comfy beds, and others didn't - very much luck of the draw on that front. Maintenance seems behind where it needs to be, blown light bulbs, cracked floor drains, leaking toilets to name a few issues we had during our stay. Basic cleaning seemed ok, though I did have to wash cups and dishes up before using them for the first time. The pool area is small, but was clean and seemed to be well looked after. Reception is often unmanned, but the staff do the absolute best they can when you ask for help, but in the case of this place, they don't have much to work with when it comes to making guests happy. I don't think it is worth what they are charging for a stay, I've stayed in nicer places for a similar price range and I wouldn't stay here again.