Oaks Hotels Australia presents the Oaks Sydney Castlereagh Suites, an ideal STA accommodation for short term NDIS funded accommodation seekers. Located in the pulsating heart of Sydney’s Chinatown, this hotel offers an array of disability-friendly features. The self-contained apartments are equipped with inclusive Wi-Fi, enhancing connectivity for guests with disabilities. The onsite gym and swimming pool are accessible, promoting physical wellness for all guests. Additionally, the suites come with a TV that has streaming capabilities, providing entertainment at one’s convenience. As an STA accommodation, the Oaks Sydney Castlereagh Suites is committed to offering a comfortable and inclusive environment for short term NDIS funded guests.
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Josh Gorrie
2 weeks agoIf you want an accurate description of what it’s like to stay here, read all the other 1, 2 and 3 star reviews. I thought it was people just overreacting but pretty much everything in these reviews rung true. There is no way on earth that this is a 4 star hotel. The building was old, dirty and smelly. Only one of the two key cards worked in the lift and extra key cards could not be provided. The reception staff were unhelpful and disengaged. I did use the gym, pool or spa. The state of cleanliness of the rest of the hotel left me little faith that these facilities had been hygienically maintained. The establishment overall delivered the bare minimum service I would expect from an inner city budget hotel, far below its price point. Very poor value for money. I will not being staying here again.
Luqman Hkm
2 weeks agoRooms are clean and well equipped, but a bit old and outdated. The staff were really helpful and sweet. The hotel is near a lot of food places including chinatown and you can find lots of thai food downstairs as well. It’s only 7min away from the train station that is connected to the airport too.
Jake L
a week agoArrived to check in and no was at Reception/check in desk in site, (8 other guests waiting to be checked in) multiple guests were waiting for for over 40 minutes with no one at reception, we were trying to call head office, different locations, fakebook & messenger and the location directly nothing, staff member finally decided to show up (40 minutes is unacceptable). the only good experience at this hotel was the location and how close it was to everything in the city. otherwise avoid it at all costs.
Mythal -
in the last weekReception staff have continuously been a disappointment. No empathy, no accountability. Absolutely disgusting customer service. The lifts are a disgrace, you will be waiting 10-20 minutes for lifts as although being equipped with three lifts, only one pretty much works. I highly do not recommend.
K Murphy
3 weeks agoReception, facilities and rooms are very rundown. No exhaust fan in bathroom. Didn’t use the aircon as the vent was very dusty. Unable to open window (no balcony) and there was a slight smell. Beds were comfortable. We were on the 13th floor and there was minimal noise from the train line. Location is 5 minute walk to central station. Okay if staying for 1-2 nights. Relatively cheaper than other hotels in the area, but still expensive for the quality of the stay.