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Hotel $1,325.00 - $100.00

Oaks Cypress Lakes Resort

15 Thompsons Rd Pokolbin 2320 New South Wales

Oaks Hotels Australia presents the Oaks Cypress Lakes Resort, an ideal STA accommodation choice for short-term NDIS funded accommodation. This accessible resort is nestled amongst the premium Hunter Valley wine producers, with stunning views of the Broken Back Mountain Range. The resort features one, two and three-bedroom villas, perfect for any accommodation needs. The 300-acre iconic resort is equipped with premium facilities tailored for people with disabilities. These include a pro golf course & country club, two accessible restaurants, two bars, three pools and two tennis courts. The Oaks Cypress Lakes Resort is committed to providing a comfortable and inclusive environment for all guests, making it a top choice for STA accommodation and short-term NDIS funded stays.

Location

Google Reviews

4.1
1,720 reviews
  • Dan S
    Dan S
    3 weeks ago

    Loved our stay. Very clean modern facilities and accommodation. We had a three bedroom villa which was so nice. All the rooms were quite spacious. A couple of odd things like a few lights being broken but we survived. It's on the side of a pretty steep hill, maybe not for older people. Highly Recommend!

  • Tony Tuccillo
    Tony Tuccillo
    a month ago

    I booked in for a birthday weekend. The place looked nice, desk staff were helpful and check in was a breeze. The main restaurant was booked with a private event so we ate at the general eatery downstairs. The dinner was very nice. I had noticed in the room earlier that there were several pockets in the room that had an ant infestation. Mostly dead but a lot still crawling around. There were also ants crawling on our bed. After dinner I asked the desk staff if they could have someone check on the ant problem and clean up the dead ants everywhere sometime the next day as we will be out all day. They offered a can of ant spray which I declined as I noticed the room already had some and I was assured that someone would take care of it. The next morning, we went to the restaurant for breakfast and was a bit disappointed with the breakfast buffet. Just the basics you would see at any all you can eat place. We tried to get a coffee and they had this industrial size Nespresso-like machine that it appeared no one knew how to work it and there was a long queue of people waiting for people to figure it out. They had a huge coffee percolator on the table so we thought we would try to get some black coffee out of it but it was just hot water. Our breakfast was cold at this stage so we just got some juice. When we returned the from our outing that day, no one had been in to check the ant problem. We had a big day and instead of going out for dinner we decided to order in. We were told the order would take about a half hour and we watched a movie while we waited. An hour and a half later still no food. I called the front desk and received a few different excuses from the person tried to deliver and waited around for a while. We certainly didn't hear anyone. We heard a knock on the neighbour's door and went to check but it wasn't for us. Then they tried to blame their crappy phone system which was mid upgrade. We heard them very clearly when we spoke to them and they acknowledged is. They offered to make another order but we declined thinking the same would happen again and just snacked on what we had in the room.

  • Rose Ann Franco May

    My recent stay at Oaks Cypress Lakes Resort, which was arranged through luxury escapes , proved to be a significant disappointment due to the substandard accommodations and a notable lack of attention from the management team. The room we booked was a Two Bedroom Premier Villa. The room we were assigned did not align with the expectations set by the photos on their website, showing clear signs of wear and tear, unclean surfaces, and a lingering musty odor throughout our stay. Moreover, the malfunctioning fridge resulted in the spoilage of my baby's important medications. When I brought this issue to their attention, they displayed a lack of empathy or concern, simply stating that fridges break. To our dismay, we uncovered a pest infestation in the bathroom, prompting valid concerns about hygiene and safety. My baby also picked up a waxed rat poison that was in the bathroom. Despite reporting these issues to the staff and management, our complaints were met with indifference and a disappointing lack of urgency in addressing them. Although the management assured us that they would promptly address the situation, our concerns remained unresolved, leaving us feeling overlooked and undervalued as guests. The lack of accountability and customer service demonstrated by the management team tarnished what could have been an enjoyable stay at a respected resort. Official complaints have been lodged with both the resort management and luxury escapes, urging them to promptly address these critical issues. It is disheartening to see such potential overshadowed by inadequate facilities and a failure to prioritize guest satisfaction. Until these fundamental issues are effectively addressed, I would caution against considering Oaks Cypress Lakes Resort for your next trip, as guests deserve better treatment and a higher standard of service.

  • Janelle Garcia
    Janelle Garcia
    2 months ago

    Pros - We were upgraded to a 2 bedroom villa at check in which was nice. The views were great from the room. There were 2 swimming pools and a jacuzzi but the other pool was closed. Great location - close to wineries and the hunter valley gardens. Cons - I didn't like that the villas were far from reception. The only way to get there would be to drive or request a free shuttle bus. Would have preferred if we were closer to reception. Also, none of the TVs in our room were working and we found a frog in the second room so we did not want to use it. The villa was dated. Not very clean. Found multiple dust bunnies on the carpet, and the bathroom was mouldy and not clean. The TVs in the bedrooms (which were very small - the size of a computer screen) did not have any TV remotes so we couldn't use the TV upstairs. The TV downstairs had a remote but was not functioning. When we told the receptionist of our issues at check out, it felt like she put the blame on us for not saying anything and then gave us stale Tim-Tams as consolation. Could do with better customer service, an upgrade and more thorough cleaning.

  • Jericho Ray Francisco

    Very beautiful place for a staycation. They had very lovely villas with very calming views. Suggest to have a dental kit in their toilets. Also, we got a 2 bedroom instead of a 1 bedroom villa. :) However, our villa is not pram or wheelchair friendly since it is located on the 2nd floor. Not sure with the other villas thought. Tip: Best to have breakfast as early as 7am to see the best view of the lake. Breakfast was fantastic.

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