Oaks Casuarina Santai Resort

Pretty resort and nice staff but our room (211) has a hall light that shines through the bathroom window all night straight into the bedroom. Writing this review at midnight because the whole room is lit up as if a light is on all night making it impossible to sleep :( also the main pool was very cold, guests could only swim in the much smaller side pool that was heated. Would not recommend at all unless you like sleeping with a light on :(

It's a beautiful resort and reception were helpful. It's in a good location. I felt the place had no life or soul. It could really benefit from a cafe that offers coffee and snacks throughout the day. No regular room servicing. Coffee capsules are $1 as they only give you 4 when you arrive. I worked so hard for this holiday only to have to shop at Cole's, cook and clean our room. For me it just felt lonely and lifeless. Given what it cost, I wish I had stayed elsewhere.

Beautiful resort, well it was when I stayed there about 5 years ago and decided to save and take my partner this time. However I was so disappointed. Booked through Yonda which appears you get the worst room in the hotel, despite going there the week before to confirm I definitely had a pool view room. Ours just looked on to the side of another apartment verandah. Rooms only had 4 coffee pods for 2 people for 3 nights, extra could be purchased from reception for a fee? They were a rare brand you could not buy and our nespresso pods were not compatible. The place was VERY run down and neglected. Empty cans and food wrappings in the garden beds. Tiles on the spa were missing, pool pavers were cracked. No room cleaning service or doona cover, just two sheets on either side of doona which kept separating during the night exposing the doona, unhygienic. The shower overflowed and we had a good cm of water all around the toilet, so we had to roll up a towel to dam the water from running to the toilet as it was dangerous and messy. During the first day, the restaurant overlooking the pool had construction work going all day, hammering and banging up the items being removed which was also close to our room so we went out when all we wanted to do was unwind by the pool during the day. The following night there was a loud fight for a couple of hours with glass being smashed and people running through the resort screaming. I called the night security and police but no one came. Lastly the receptionist had no customer service skills at all. , When we raised these issues she just starred blankly at us. We also asked several times, the night before departure, where the luggage trolley was and she said she didn't know as well as on the morning of our departure, she could have cared one bit which made it a lengthy process to carry all out items to the car. I would have thougthey could put a tracker on it or monitored its usage or offered to call on its return. The Thai restaurant is stunning both in service and quality of the food, highly recommend it but I will never recommend the Santai resort to anyone again, very sorry we wasted our money and time there. OAKS chain should look into it.

Massive and clean rooms. Unfortunately, if you're booked for a short term stay, they do not provide housekeeping service everyday. The location is absolutely great - a nice stroll to the resort's breakfast spot and an even better stroll out to the coast. A great place for families, company outings, or even for couples.

We really enjoyed our stay at Oaks Casuarina Santai Resort. We went for our anniversary sans kids and it did not disappoint! What an atmosphere! The pool and spa are amazing and so beautiful and lovely that they are heated so we could swim in winter. I also really loved the French receptionist, she is so lovely.