Oaks Brisbane on Felix Suites

This was the most unforgettable and the worst experience we had of the entire trip. This apartment is in a very good location, within walking distance of various city center attractions. We are two ladies who booked the stay for 7 nights in the apartment. But the facilities and services are not good; there are many damaged places in the unit, and all the facilities are very old; there are renovation projects in the units next door and upstairs and downstairs (the construction will start at 7:30 in the morning), but there is no notification. When checking in, no one told us where the apartment's swimming pool and other facilities were, and there was no indication sign shown in the lift. There is no cleaning service during your stay. If you need any clean towels or others provided in the room, you have to go to the reception to ask for them but they might not have stock or even the building manager may not want to give you. What's even worse is that the building manager used his key to open the door and enter our unit without notifying us whether there was a knock on the door or not. We were traveling with only two ladies, and what he did shocked us. Then throughout the night we couldn’t sleep well and kept feeling like someone would open the door and come in. The manager also told us that he had been working in this industry for 20 years. This was a low-level mistake that seriously violated personal privacy.

Staff are wonderful and very accommodating. Rooms are plenty big and very well located with beautiful views of the river from our 2 bedroom apartment. The rooms, while freshly cleaned and nicely presented, are dated throughout with a few stains and some mould in the bathroom. These units could really do with a nice refreshing. I would say they are more a 3 star than a 4. The lifts are really slow, and one was out of order, so this made it even slower. Otherwise, it was a pleasant stay we didn't spend much time in the rooms. For convenience of location, i would book here again.

This place is amazing! Me and my family had a trip to Brisbane for 4 days. We chose this hotel and the view was absolutely great! There was a pool, spa, gym and sauna. My children and me had a blast here! I love this place and WILL go here again!

I checked into OAKS FELIX on the 18th and I felt a disrespect at the reception that I had never experienced in any OAKS before. She sounded annoyed and dismissive. They didn't check my request and asked if my request was confirmed, but they were annoyed saying, "Request What?" and they already decided on my room and Forced me to say it was your room that reflected this. I trusted OAKS for my vacation, but this was the WORST choice .

My partner and I had the worst experience here. We found dust on the towels and stains on the curtains. The room is very dated and they were doing repairs and we had no hot water for 2 days. Reception were not helpful when we asked to be reimbursed. Parking is also $39 per day which they do not tell you when you book. Would not stay here again.