Novotel Canberra is a leading hotel that caters to the needs of all guests, including those with disabilities. Our commitment to providing a comfortable and inclusive experience is evident in our range of accessible features and amenities. Our rooms and apartments are designed with relaxation in mind, featuring spacious layouts and modern decor. We understand the importance of accessibility, which is why we offer wheelchair-accessible entrances, elevators, and parking spaces. Our restaurant offers a diverse menu, accommodating various dietary restrictions and preferences. The bar provides a relaxing atmosphere to unwind and socialize. For those seeking relaxation, our indoor pool offers a refreshing retreat. As an NDIS-approved accommodation provider, we offer short-term stays for guests with NDIS funding. Our friendly and knowledgeable staff are trained to assist guests with disabilities, ensuring a comfortable and enjoyable stay. Experience the convenience and comfort of Novotel Canberra, your ideal choice for STA accommodation and short-term NDIS-funded stays.
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Michael Hopp
a week agoUpon arrival I asked for a king bed room upgrade inline with my ALL limitless status and the staff member stated that the hotel does not have any rooms with King Bed, yet when looking online, the hotel offers a king bed room and a queen bed room with Spa. This was very disappointing. The restaurant is seriously lacking in variety and closed early. We were also asked to leave the outside area around the pool as they wanted to lock the gate. Very disappointing stay to say the least.
Lynne Harding
4 months agoWould not recommend even though it is in a great location. No highchairs available in restaurant or to use in room made it difficult with a toddler. Room and general areas including pool area were not kept up to a good standard of cleanliness. Balcony and outside chairs and table were dirty Very limited kitchen facilities were provided. Spa bath was filthy on arrival and spills were still on the floor. A place for a microwave provided but we were told it would cost $10 a day for a microwave. Wifi kept falling off. The air conditioner leaked. Front desk staff were generally offhand and not very helpful. During our 7 day stay, housekeeping staff were very friendly & helpful when asked for things, however inconsistent with tea & coffee supplies, cleaning, supply of towels, facecloths, hand towels etc. Staff in restaurant were very unwelcoming, just asked for room number without saying hello. Cups were often dirty and staff seemed annoyed when asked for clean ones. Overall it felt like it was a unhappy workplace that often made guests feel they were imposing when expecting a reasonable level of service.
Soren Lange
4 months agoGood Hotel in great location. We stayed for one night in a two bedroom family room. Rooms were fine, nothing fancy but good size and clean. Kitchenette was very basic. Bathroom was ok, a bit small for 4 people. Overall a good experience, we would come back if we ever need to stay in Cairns again.
Patrice Harald
a month agoStaff are efficient and polite. Most times I had breakfast was lovely as I do not desire large breakfast when travelling out. Dinner was lovely and room was always nice when I come back from long day.
Sam Graham
2 months agoNo streaming TV! had to watch normal channels, WiFi was so bad I had to use my own data. On arrival was not told about the TV channels (apparently there was a problem) and no discount or credit was given. The room was advertised as having streaming TV so was very disappointed. Also on another note I thought the pool finish was very sharp ( small stones in the render) and you could easily cut yourself open, especially children!