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Hotel $1,325.00 - $100.00

Novotel Canberra

65 Northbourne Ave, Canberra ACT 2600

Novotel Canberra is a leading hotel that caters to the needs of all guests, including those with disabilities. Our commitment to providing a comfortable and inclusive experience is evident in our range of accessible features and amenities. Our rooms and apartments are designed with relaxation in mind, featuring spacious layouts and modern decor. We understand the importance of accessibility, which is why we offer wheelchair-accessible entrances, elevators, and parking spaces. Our restaurant offers a diverse menu, accommodating various dietary restrictions and preferences. The bar provides a relaxing atmosphere to unwind and socialize. For those seeking relaxation, our indoor pool offers a refreshing retreat. As an NDIS-approved accommodation provider, we offer short-term stays for guests with NDIS funding. Our friendly and knowledgeable staff are trained to assist guests with disabilities, ensuring a comfortable and enjoyable stay. Experience the convenience and comfort of Novotel Canberra, your ideal choice for STA accommodation and short-term NDIS-funded stays.

Location

Google Reviews

3.7
110 reviews
  • Sarah Loke
    Sarah Loke
    2 weeks ago

    Rooms were decent sized and modern, tho the property itself is quite dated. Walkable distance to the Esplanade and cairns central mall. But overall service was not quite hitting the mark for Mercure hotels.

  • 1 Stira
    1 Stira
    3 months ago

    Hotel facilities are good but I had a very unpleasant experience at this hotel, and I hope anyone considering a stay here will take note of this review. I did not request a room cleaning, but the hotel staff entered my room and took my entire bag of Lush bath bombs that were still in the paper bag without my permission. This paper bag was with my belongings, indicating that I did not treat it as garbage. Even for a routine cleanup, there was no reason to touch it and consider this bag as garbage to throw it away, especially since it contained heavy and unused bath bombs. When I raised the issue with the manager, there was no apology. Instead, I was told that the staff responsible for entering my room was not present, and I should wait until this staff was on duty the next day, and she told me that she could help me solve the problem next day at 5-6pm. I called again the next day at the agreed time and another manager took my call. Since I couldn't find the store and was hoping to get my lost items back, I was told that the employee who had entered my room was already off work today and we would have to wait until tomorrow. As we had to check out the next day, I didn’t have time to enjoy the bath bombs either. In the end, they apologized to me and negotiated that they would pay us $40 as compensation. This kind of behavior, throwing away a customer’s personal belongings without permission, should never happen in a hotel. Thankfully, I only lost my bath bombs this time. In the future, if they threw away my USB stick with my final year’s art portfolio for no reason and asked me to wait until the next day, I would immediately call the police.

  • Vivian Sim
    Vivian Sim
    2 weeks ago

    Stayed in family room on ground floor facing main street. Very high noise pollution, outside on the street from transportations as well as ppl walking pass as well as little insulation inside from ppl walking down the hallway talking. The second bedroom was uneven/slanting for the 2 single beds that we had to move the beds to the other side of room so the kids could sleep. Saw a cockroach running in our room on the last night, cleanliness very poor throughout. Air conditioning units were so dirty/black inside. WiFi connection was so slow, better on phone data Tissues and hand towels was not replaced one night we had to request from reception Not worth the value for this quality/service unfortunately. Upside was we were given late checkout at our request and location was convenient.

  • Kitty Kat
    Kitty Kat
    a month ago

    Overnight stay. Arrived before reception closed in the evening and went out for a walk in the evening. Returned and reception was closed but easy access with room key swipe near front door. Room was recently renovated and was very clean and comfortable.

  • Monique P
    Monique P
    2 months ago

    We had a very mediocre experience here. 1st red flag was trying to confirm midnight arrival, no instructions sent to us, before arriving I tried to call, 11 times, no answer. Must be very busy, I thought, noticed and No. Breakfast is not worth it. Rooms average, even after reno, shower could be cleaner (not to anyones standards!) Mould in corners. Please! there are better places to stay for the same price, we moved to the Esplanade, balcony with gorgeous view. We won't be back, ever.

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