Mantra Pandanas Darwin

Our stay at the Mantra was less than satisfactory. Our room stunk. It had a smell of mould or something similar. It was not pleasant and was apparent immediately when walking through the door. I tried to air it out by opening the balcony doors, but this did very little. We had a wedding to get to so didn’t have time to deal with the problem. Upon returning from the wedding at approximately 11pm, my wife and I went to bed. We were abruptly awoken to a fire alarm going off at approximately 1:45am. We got dressed and head down stairs to evacuate. There was an employee running around frantically and appeared very stressed. We heard an announcement over the speaker system that it was clear, so we went back to bed. Only to be awoken again and again by the alarm going off repeatedly. I spoke to the front desk in the morning regarding our room and our experience. The lady told me that the employees on the night before were new and didn’t know how to operate the fire alarm properly. This alarmed me for a couple of reasons. Such as, why are there new employees being put onto night shift when they’re not fully conversant in emergency procedures? If they are not conversant in such procedures and don’t even know how to operate the fire alarm, how can they be expected to take charge of an emergency situation until emergency services arrive, potentially endangering the lives of guests staying at the hotel. This coupled with the putrid smell in our room (510) is the reason we will be seeking accomodation elsewhere next time we stay in the city. I do not recommend.

We actually rented through Stayz, but our Apartment was in the Residential section of the Hotel. The room was well equipped, comfy beds, and the view was amazing. Great balcony which we enjoyed sitting out on. Even though we were not actually staying in the Hotel section, the Reception staff were always happy to answer any questions we had, and offer suggestions. Great location too, within easy walking distance of shops, eateries, the Foreshore Park for swimming, and undercover carparking is available. Highly recommended.

I am so disappointed. I was given the option to have 1 king bed and 1 single or 1 king and 1 queen bed. I chose a king bed and queen bed for mum and I. When I arrived, they said that’s not possible and brought in a small sofa for mum to sleep on. There is no body wash in the room also. Mum is sleeping on a fold out single (because it’s my birthday and she refuses to take the queen), which is unbelievable seeing as we were given the option but we were told, last minute that there were no other beds available. We were also told at 3pm that our room wasn’t ready for check in because we booked at late notice, even though it doesn’t say that anywhere. Will never stay here again - very unhappy and unable to sleep knowing mum is on a fold out!

Shame on you… great location… nice room…. Ordered room service to be told multiple times that our meals are ten minutes away … the CHEIF is plating up now ??? Well it’s been 2 hrs and a no show on our meals: still waiting…..

This place was very disappointing. We were only there for 3 nights, but our room was not cleaned. It smelled musty. We had no room service - no clean towels, no bar in the fridge, no replacement of coffee, no clean bed linen. The good thing was that it was cheap. No wonder!!