Mantra on View Surfers Paradise

I write this review to express the gratitude we have for staff member, Athena. We rented a private room and an issue arose. We spoke with Athena, understanding she would likely not be able to help, and she did everything in her power to help us. We sincerely appreciate Athena’s time, understanding and kindness. With her assistance, we were able to resolve the issue, which was of great relief to us and it will mean our stay is a comfortable one. Our many thanks go to Athena. Your customer service is unmatched.

We spent 2 days in this hotel. The room’s cleanness, breakfast and location was really good! BUT!!!! The hotel management is awful! Fist of all, when I booked my room, called the hotel just to check if everything was all right, but they were not able to find my booking.. they told me that “madam, sorry, I can’t find your booking so there’s nothing else I could do..” and hang up. After this, I sent 2 mails to check again and it took them 2 days to realise that the booking was saved on my middle name… 2. I tried to call they several times about the check in time and parking info but they were totally unavailable. No one answered the phone, never. Not in the morning or afternoon. This is unacceptable in a 4* hotel. 3. When we arrived they had a problem finding the booking again. I had to show them the mail what they sent to me about confirming the booking…. 4. They charged us 5$ for toothbrush…however this should be a basic equipment in a 4* room All in all the location and room was good but this service is so low and unprofessional that makes you think twice if you need this extra stress before your holiday….

Stayed here for 4 nights and 5 days. The staff/service was great however, the condition of the room wasn’t the best, burnt carpet, dirty/old carpet and the paint job of the room was old. The AC was something out of the 90’s and was not working initially until the maintenance dude had to restart it from the main switch board. The hotel definitely needs some work and it felt more like a 3 star than a 4 star hotel. By far the worst 4 star hotel I’ve been to. If you have the money go elsewhere, you’ll be better off.

Great staff. Perfect location! Great price! However, room was old. Carpet was disgustingly stained in my room! No hot water at night! Room took forever to unlock every time we tried..it acknowledged our key card but wouldn’t unlock. Honestly was stuck outside the room for a minute or so trying and trying again to unlock the door every single time! But the worst thing of all was when we left the bags there, we put the bags in an open room. No security, anyone could walk in and multiple people did walk into the bag storage room. Did not feel safe leaving our belongings there. When we picked it our bags up (6pm) the room was admittedly locked but in the morning (10.30am) it was not! No pool but 4 really big hot tubs, all cold! And there was no hair conditioner!!!!! Would not recommend Mantra on View!

Not a bad hotel, pretty nice rooms and good decor. Staff are very friendly but not too knowledgeable about the hotel, I asked about the fitness centre and if there was drinking water and towels, they said they weren’t sure (3 different staff) For the record, drinking water in the gym - yes, towels - no Good location and good view from balcony