ibis Styles Orange

Being the most affordable hotel I could find in the strategic city area, I expected a worse experience than what I had. I was pleasantly surprised to find out that this hotel offered all the things I need to stay and sleep comfortably. Room is clean and quite spacious for a city hotel.

Comfortable room, the kitchenette was a great addition. The TV did not work however and one of the bedside lights flickered constantly. But I was only there one night. The staff was lovely and incredibly helpful.

Hotel is in a good location. Pleasant courteous staff. However, it’s knocked around and tired! TV didn’t work on one of three days on our floor level. Reception feels like a bank entrance. No ventilation in the bathroom. Limited kitchen utensils. Air conditioning barely works.

Reception staff and location was probably the only positive things about this place. Hotel is very tired, needs a paint, walls patched, lighting is very dark, could barely see in the shower, something done about noise cancelation, I could hear people upstairs, downstairs and next to me. The TV is the size of my laptop and has no tech. I won’t be back.

The service of this hotel is not really good, 2 days ago I try to get in after going out at night, when come inside the hotel the reception is close, that is fine. However the problem is I have lost my card and ask them to assist me to get into the hotel. So I rang the number on the google page and then the guy who answerd told me if you lost your card come back next day morning at 8.00 am. I felt this is a joke, I know I lost it but it was not by purposely so this hotel should have a system if such thing happen back up plan to get their customers to get inside the hotel by opening the doors remotely from anywhere. It was cold night and I had no choice and I went hunting or another hotel while I am paying for this hotel. So I came next day morning and inform about this to reception lady. So just yesterday Another issue , this hotel key card for enter is also not working properly after coming back to hotel at 1 am. So I called again and the guy who answered yell at me saying YOU LISTEN TO ME. I keep telling so many time I did the way you asked me to slide the card to the machine to enter but it didn't work. But he keep saying it should work, finally I have to get someone on the road to assist me and talk to him then he realize it is not working, then he told me that I have to let other guy to go so he could help me, And I told him you should have listen to me at the first place when I told you the issue but you just argue on the call. So he told me you need my help or not, This is not how he should talk to the customer. He hang up the phone as he was sleepy i guess. So I swap many times and i got lucky to goinside the hotel, then what the next issue, elevator not working , no matter how many time you swap it is not reading so I can not go to my room as that is the only way to go up. So I kept doing same thing 100 times to get my luck. then after I was able to go and sleep. This is not the right service which I known for Mercure hotel... now I will hate to use this company service... they can't keep up their standard. There was nothing wrong with the room. but the service I received when I am in trouble is so bad. So I do not recommend this hotel at Mercure Therry street Melbourne.